Terms and Conditions

This document makes available the Terms and Conditions of Use of the www.axaporcelaine.ro website.

The www.axaporcelaine.ro website is operated by SC AXA PORCELAINE SRL, having its registered office in Alba Iulia, 5 Iederei Str, Alba County, registered at the Trade Register Office under no. J01/712/1991, Tax Registration Number RO 1762110. Use of the website (including access, navigation and purchase of products on this site) is an implicit agreement to comply with the terms and conditions set forth in this document with all the consequences thereof.

All materials posted on this website, and the website itself, are protected by copyright, trademarks and / or other intellectual property rights. These materials belong to SC AXA PORCELAINE SRL and may be used, with the permission of their owners, for non-commercial purposes only. The term material refers to: photos, images, illustrations, texts, videos, audio clips, drawings, logos, trademarks and other materials contained on this site, as well as the software used in the design and development of the website. All rights reserved worldwide.

Our name, logo and trademark, and all other related trademarks, whether registered or not, are trademarks or service marks of SC AXA PORCELAINE SRL from Romania.

The materials contained on this site are displayed for informational and promotional purposes only. This site is for private, personal and non-commercial purposes only. Downloading or copying of the materials on this site is only allowed for personal, non-commercial use. You may not reproduce, publish, transmit, distribute, display, delete, add, modify, create derivative works, sell or participate in the sale of any materials contained in this site or any related software (except for personal, non-commercial use). Any other use of the materials on this website, including reproduction for purposes other than personal, non-commercial, modification, distribution or re-publishing, without prior written consent of SC AXA PORCELAINE SRL is strictly forbidden!

Privacy Policy

SC AXA PORCELAINE SRL respects the confidentiality of customer data and undertakes not to transmit the personal data of customers or users of the website to third parties (natural or legal persons), not to sell them, not to offer them free of charge, not to engage in data exchanges with third parties, or other users of the www.axaporcelaine.ro website. Customers and users personal data will be used only for the purposes for which they were introduced, for commercial information about our services and for the statistical purposes of our website.

Personal information protection note: According to Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data and Law no. 506/2004 regarding the processing of personal data and the protection of privacy in the electronic communications sector, our company has the obligation to administer safely and only for the specified purposes, the personal data that the clients or the users provide.

Any information that is sent through the contact forms will be used taking into account the right to privacy.

Collection and Use of Information

SC AXA PORCELAINE SRL is the sole owner of the information collected on this site. We will not sell, share or rent information to third parties in ways other than those brought to our knowledge through this disclaimer. Our company collects inforfmation from our users from different sources found on this site.


The www.axaporcelaine.ro site restricts access to online content. To access this content, a user must complete a registration form. During the registration process, the user will be asked to provide contact details (such as name or email address). In the case of websites where access to online content is conditioned by the subscription process, the registration form will contain detailed subscriber information used to identify and complete that subscriber’s account.

Alerts By Email

If a user wants to subscribe to our alerts, updates, or recent offers, we will ask for contact information such as name, and email address. All alerts offer the possibility to unsubscribe online. In some cases, the user is required to have optional and personal demographic information used to create as relevant content as possible.


www.axaporcelaine.ro uses cookies – Cookies are data stored on user’s hard disk containing user information. Using a cookie mechanism is a benefit to the visitors. For example, by entering a cookie on www.axaporcelaine.ro, it will be enough for a user to login to the website once with the chosen password for registration, thus gaining time while browsing our site. If the user refuses a cookie he can still use our website. Cookies help us track and segment our users’ interests to enhance the experience of visiting our website.


For orders we request information from users through our order forms. In the order form, users must fill in contact information (for example, name and shipping address) and financial information (eg credit card number, expiration date). This information is used for payment and to honor customer orders. If we encounter a problem with order processing, the contact information will be used to connect with the user. All online transactions are processed using SSL encryption.


This site contains links to other websites. Please be aware that we are not responsible for the privacy policy adopted by other Wesites. We encourage our users to be careful when they leave our website and read the papers on this information for each site that collects personal information. This act applies only to information collected from this site.


This website adopts all security measures to protect the personal information of our users. Upon completing our personal information on our website, the information will be protected both offline and online.

If there are subscription forms to our Newsletter and / or Order Bulletin that require personal data (such as credit card number) to be filled in, this type of information will be encrypted and protected through the best software system encryption – SSL.

All personal information will be processed through secure pages, marked with a padlock symbol, located to the left of the web address. We use the SSL encryption system to protect sensitive information online, but our efforts are aimed at protecting this type of information and offline.

Special Offers

Our users will occasionally receive information about products, services, latest special offers and / or articles about our products.

Notification Of Modifications

If a user’s identification information changes (such as the postal code) or if a user wants to quit our services, we will take care to correct, update or remove those personal data entrusted to us by the user. This can be done either from the registration page or via an email sent to us.

If we decide to change our business policy, we will display these changes on our homepage so that our users are always informed about the information we collect, how we use them, and under what circumstances, if any, we make them public. If we decide to use personal information for purposes other than those submitted at the time we were registered, we will notify users via email. Users may or may not agree to the use of information for other purposes. We will use the information in accordance with the policy under which it was collected.

Debate Option

Users have the option to unsubscribe when they no longer want to receive our newsletter / alerts / offers by using the unsubscribe link in email or online.

Distribution and Use of Information

Personal information made available to the www.axaporcelaine.ro website in order to receive or use certain services is protected under Law 677/2001.

We will not distribute, sell or rent in any way whatsoever information to the persons included in our databases except with your consent or at the summoning of a court of law.


Our company declares that products marketed through www.axaporcelaine.ro website are qualitatively appropriate to the purpose for which these products are intended.

The warranty period for products is 30 days. During this period, the buyer benefits from replacement of products with manufacturing defects.

To benefit from product warranty, buy the manufacturer undertakes to observe all instructions for use and maintenance provided by the manufacturer.

For more information about repairing purchased products from our online store, please send an email to office@axaporcelaine.ro.

Product Delivery and Online Purchase

Order processing on this online store will only be done for customers in Romania. We do not deliver outside the set area. They can place orders on the website for people who have reached the age of 18 until the day of the order and have accepted the terms and conditions imposed.

All information on our website is for informational purposes, and is not subject to a Commercial Contract until the order is launched and confirmed. After placing an order in our store, we will send you a notification email about the receipt of your order.

Accepting your order will be communicated to you by email in the form of Order Confirmation. The contract between our company and the buyer is valid when the Order Confirmation is dispatched and refers strictly to the Products Confirmed. Our company does not consider an unconfirmed order as having the value of a contract.

The contract is deemed to be concluded when the email containing the Order Confirmation is sent to the buyer. Please check the contents of the order confirmation and notify any errors found at our office@axaporcelaine.ro.

All products displayed on the www.axaporcelaine.ro website are subject to an order, but only within the available stock limit. Some colors may show hue differences between the actual product and its image on the site. These differences may occur as a result of image processing.

The prices displayed in our store are in LEI and include VAT, but do not include the shipping value or refund, sums that will be added to the total payment. We make efforts to ensure that the prices in our store are correct, but due to technical errors or malfunctions, there may be situations where the price displayed is not the correct one.

If errors occur and some products are posted at the wrong price, you will be contacted and you will have the option to confirm the order at the correct price or cancel it. If you can not be contacted, the order will be deemed canceled and the refund procedure will be used.

We do not oblige to honor orders with products whose price is wrong, and the mistake is noticeable, and the price displayed does not fit into our regular price grid. We reserve the right to change the price of the products posted on the site at any time, except for products that are subject to a confirmed order.

As far as discount vouchers are concerned, these discounts do not cumulate with other promotions and do not apply to products already on sale.

The Payment

We accept as a payment method a bank transfer or a payment order based on the proforma invoice. The tax invoice will be issued after the payment has been made.

In some cases, we accept as a payment method cash payment at delivery. This refers to the payment you make to the courier when you receive the package plus its shipping costs.


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